ITIL IT Service Management, Help Desk Software and Customer Support solutions.

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Help Desk software

Click on a product name to review the features:

Internal Help Desk Software for any Support Service.

Online Customer Service desk, Support and Management.

ITIL Featured IT Service Management and Support.

Hardware and Software Inventory monitoring.

Breaking News:

New software releases May 2011

If you provide any kind of internal support service help desk, Including IT Service Management then you have come to the right place. Or if you want to enhance your web site with online customer service with a web based support help desk, here at sitehelpdesk.com, we have the software to suit your needs.

The efficient and effective provision of help and support services are a valuable business asset. The software you choose to use is key to customer satisfaction, business or department reputation, overhead cost control and product or service lifespan. Without the right software, the service can be a liability.

Technological Advantages of Our Help Desks

Our software is 100% web browser based, with shared open source help desk software code. it is scalable and simple to deploy, requiring no desk top client installs and only a small amount of existing server resource. Accessible from any computer or handheld web device. Online Hosted and Software as a Service (SaaS) options for both helpdesks software and inventory auditing is available to get you started right away.

Applications are simple to configure and require little or no investment in training or consultancy. You can easily re-brand our software products to match your own Intranet or web site themes and interfaces. We are always here to help.

The right Help Desk Solution For You

Whether you're a small business or multinational corporation, our software will consolidate your support requests, improve efficiency and reduce costs, enabling you to leverage your support function for long-term business success.

We incorporate the Information Technology Infrastructure Library (ITIL) recommendations in a practical and effective manner.

We have hundreds of help desk installations world wide supporting hundreds of thousands of their customers or employees. Our customer testimonials speak for themselves and reference sites are available on request.

Why Us

As one of the first 100% web based helpdesk software solutions to market we have the longest customer experience in design and deployment.

Genuine 100% web browser based - No web 'enabling' with front ends to legacy client / server applications.
One of the Best price / functionality ratios in the industry.
Special discounts for Education and other Not for Profit sectors.
Continual enhancements based on customer feedback.
No ESCROW for source code required.
Financially secure with no external interests or borrowing.

Try before you buy

Download a FREE TRIAL or email a sales representative for a demonstration or to discuss your requirements.

customer testimonials

Features:

Consolidate service requests from web, email and phone.

100% web browser interface

Simple to install, configure and use.

FREE maintenance and support for the first year.

FREE software upgrades.

Open Source code included

Continual development based on customer feedback.

Benefits:

Improve staff efficiency and productivity.

Simple Self Help features.

Fewer interruptions.

Intuitive work flows.

Available anywhere anytime.

Meet unpredictable demands.

Automated notification via email, SMS or Alerter.

Maintain full, complete and accurate records.

Online progress and volume analysis reports.

24 hour call logging for accurate statistics.

Template Call ticketing.

SLA proficiency reviews.

DR Security and ITIL.

SiteHelpDesk ... software out of this world ... that doesn't cost the earth.
It's not just about price - read our environmental policy

We distribute 100% web based help desk software and IT Service Management software for comprehensive trouble ticket management, complimented by service level and inventory management applications. Offices are based in the UK supporting Europe, Far and Middle East and Africa, USA, Australia, New Zealand and others. One of the Top 10 best selling support solutions.

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