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Help desk software

CTImonitor integrates with the following help desk programs:


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sitewebdesk logo


sitehelpdesk-IT logo

CTImonitor logo

CTImonitor box shotProvides computer Telephony Integration  facilities to compliment service desk call logging.

Caller identification:

  1. Caller id automated lookup in help desk database for incoming calls.
  2. Caller details displayed on desktop notification.
  3. Click though to help desk call logging. 

Once the caller has been identified and the helpdesk New call loaded page you can quickly take down their details or access their call history if this is a follow up call. From here you can also access all other information about the customer or person calling.

Caller identification is a complex process especially when calls can be received from outside your region. CTImonitor is designed to search for best fit matches and region codes can be configured.

CTImonitor desk top pop up

CTImonitor keeps a log of incoming calls so they are never missed and stats are separately available.

Making outgoing calls

  • Right click on any highlighted phone number in a web page and select the CTI dial option.
  • Or highlight a phone number and use a definable hotkey.

System Requirements

Runs on your Windows PC client in 32bit or 64bit mode.

The trial comes with a phone simulator.

Live systems require integration with PBX / CTI server or direct connection to telephone hand set. Connection requires TAPI driver 2.x or higher.

Try before you buy

CTImonitor is available for download and 30 day trial. We suggest you install one of our helpdesk products and then email sales@sitehelpdesk.com for the CTImonitor installation files and guide.

 

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"We found that sitewebdesk ticked all the boxes"

Dave Price
Operations Manager

 

 

 

 

customer call screen
CTImonitor integration

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