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Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations.

Features include:

• Comprehensive registration and maintenance facilities for all the IT services, infrastructure, systems, software, equipment, and their users in your organisation
• Integrated record keeping with Incident, Change, Release, Financial, Problem and Configuration management backed up with audit tracking, service level and process control to help you achieve ITIL and BS15000 requirements. 
• Integrates with WMImonitor for web browser based Hardware and Software Inventory auditing and physical configuration change control. 
• Alternatively Integrates with Microsoft System Management Server (SMS), Centennial Discovery or Visionsoft Visual Audit Pro.
• Unique business continuity features that conform to the disaster recovery record keeping requirements of  ISO 17799.

IT Service Management Features

sitehelpdesk-IT takes IT Service management beyond ITIL and puts it into the real world.

• Complete inventory life cycle record keeping.
• Maintain HW/SW purchase records and warranties.
• Direct access to CMDB hardware records during call resolution for enquiry, re-allocate, re-locate or issue third party support requests.
• Full Audit trail of changes made to Call, Change, Release and inventory records
• Comprehensive search, sort and reporting on hardware information.
• Track loans and issues from Stock for hardware,  spares, consumables, manuals etc.
• Physical audits of inventory using integrated bar code scanning.
• Roaming access via PDA / Handheld devices / Blackberry.

Network Management

The holding of Inventory and network infrastructure registers such as IP addresses and floor port patching in a central IT application ensures that there is a single point of reference and that they are continually kept up to date.

Comprehensive record keeping is not only useful for day to day management but critical for a full recovery from a disaster.

Business Continuity

System process documentation and records derived on the fly usually occur after system or network outages and after disasters strike. This is too late for a business that is serious about ensuring it's continuity.

• Maintain Server recovery, responsibility, priority and  dependencies.
• Hold Key internal DR contact records and  external contacts such as 3rd party DR support, utilities,  PC hire firms etc
• Produce an  up to date Disaster Recovery  pack including Network Management records and Insurance Valuations and Maintenance Schedules.

Now you have seen the highlights - click here to download a free trial of sitehelpdesk then email a request for an upgrade to sitehelpdesk-IT.