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Internal user support for any support service.

External Customer Support and Account Management.

ITIL Featured IT Service Management Support.

Hardware and software Inventory monitoring.

Our Mission

"To provide enhanced functionality web browser based integrated software solutions, to meet all the internal and external support function requirements, that improve efficiency in the workplace by being effective and simple to use."

Why Us

As one of the first 100% web based helpdesk solutions to market we have the longest customer experience in design and deployment.

Genuine 100% web browser based - No web 'enabling' with front ends to legacy client / server applications.
Best price / functionality ratio
Continual enhancements based on customer feedback
No ESCROW for source code required - full code provided
All code written and maintained in-house
Hundreds of customers world wide using current web applications.
Financially secure with no external interests or borrowing.
We use our own products for online support

Company History

Incorporated in April 2000, using a wealth of knowledge in online trading, we bring to the market, some of the most effective and simple to use helpdesk software solutions available today.

By working very closely with our customers we ensure that we only incorporate relevant and useful features that make their life easier whilst maintaining the control they need.

That is why so many great names in industry are choosing our browser based helpdesk solutions.

You too can benefit from our philosophy

By helping you meet unpredictable demands especially during system outages or new product launches
Saving your support costs by reducing the need to increase telephone support services.
Increasing your department's profile with more accurate and complete call volumes and work statistics - all available real time and on line.
Reducing the stresses of support services with fewer interruptions from personal, telephone and email for support requests or progress reports.
Simple intuitive screens make the life of support staff more fun and less complicated to ensure all calls are recorded.

"It was wonderful to find a product designed, sold and maintained by such conscientious and friendly people and who actually listen to your feedback"

Lisa Fernley, Director
Lime-IT Ltd

Resources

Partners / Resellers

Hosting Services

Product Sheet (PDF)

Example Customers

SiteHelpDesk ... software out of this world ... that doesn't cost the earth.

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