Help Desk software Testimonials
Click a help desk software product name below for more information:
Internal user help desk software for support of any internal service.
Help Desk Software Success Stories
As is evident from the many testimonials on our web site, our software is both widely used and warmly appreciated.
Our products are not just for IT departments but span all service departments as well as all industry types. The facts are outlined in case studies kindly submitted by existing customers explaining their experiences of installing, configuring and running the software to manage their support services.
Some have even achieved greatness with Sarbanes-Oxley compliance, Support Service awards and ISO certifications.
Please take a few minutes to look at our customers experiences, their comments concerning how they went about doing their own help desk software reviews and the results they have had with sitehelpdesk.com products. It may help you formulate your own ideas and make decisions on what you want to achieve as measurable benefits from implementation of your new help desk.
Our helpdesk products are particularly favoured by schools and colleges. Not just because we have one of the best price functionality ratios in the industry but we also offer a further 15% discount to education establishments as well.
"Improves Service Levels..."
"Visibility of support requests to users..."
"More cost effective than free ware"
Local Councils and Public Services
Across the length and breadth of the UK and into Canada, USA and Australia, local authorities are benefiting from our solutions. When budgets are scrutinised a new helpdesk can still be justified as projections will show the full extent of long term savings in the reduction of on-going support costs.
"Significant savings and improvements in efficiency..."
"Improvements in response times.."
"National Computer Centre award for Customer Service with sitehelpdesk..."
"Out of the box, it satisfies all our needs..."
Another market sector where sitehelpdesk.com has a long established presence. A lot of new business comes from word of mouth in this arena where a network of associations regularly meet to communicate and gain best advantage from others experiences. It is this kind of recommendation that is testament to the quality, reliability and over customer satisfaction of our solutions.
"System changes now logged and tracked..."
"Outstanding support issues reduced by 87%..."
Many housing authorities are also registered charities and therefore qualify for the 15% discount on published prices.
IT Support Services Reviews
When IT support is the name of our game then it is no surprise that companies who provide in-house or outsourced IT services choose our products to support their customers either with sitehelpdesk-IT installed on local LANs or via sitewebdesk over the web. covering the full ITIL service delivery model it is a safe bet.
"sitewebdesk powers IT As A Service..."
In all areas of health care both public and private sitehelpdesk.com products help support their IT infrastructure. Supporting IT solutions in health care services is a critical and important mission and many gaining efficiency and cost saving benefits using sitehelpdesk.com products. We have developed interfaces to the Electronic Staff Register (ESR) so key staff information is available at their finger tips when dealing with enquiries from managers or their staff and for recruitment of new personnel.
"Flexible call monitoring 24 x 7 support..."
Help Desk software for any service delivery
Our products are not just about IT support or about specific market sectors. Any organization, department, team or individual providing any type of service to a customer or member of staff is going to benefit from self help, self service, auto assignments, scheduled tasks and the many other benefits of sitehelpdesk.com products.
"Helping departments meet ISO 27001 certification..."
"Up and running in one day..."
" Key to staff performance monitoring..."
"sitehelpdesk manages Sarbanes-Oxley compliance..."
If you would like more details on the types of customers using our services and the costs and benefits they are achieving then email firstname.lastname@example.org for a company and product profile. We will throw in a cost benefit justification to help with your budget proposal and justification of spending now to save in the future.
SiteHelpDesk ... software out of this world ... that doesn't cost the earth.
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