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Help desk software

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Internal user support for any support service.

External Customer Support and Account Management.

ITIL Featured IT Service Management Support.

Hardware and software Inventory monitoring.

 

 

 

 

 

 

 

 

 

 

News and Features

February 2008

WMImonitor release.  WMImonitor provides web based PC and Server auditing at unbeatable prices. With the customary ease of use and options for stand alone or fully integrated with our helpdesk applications.

January 2008

Version 7.4 released. With new spell check features, customer satisfaction surveys and much more. Free upgrades are available to customers. More information.

September 2007

Version 7.3 released. New ITIL related features include Request for Change and Release Management approval processes extended to all members of staff. Centennial Discovery asset management software integration into sitehelpdesk-IT. sitewebdesk now also includes personalised customer welcome pages and special licensing for sales personnel and customer account managers. Free upgrades are available to customers. More information.

May 2007

Version 7.2 of the help desks, which was previewed at the IT Support show, went on general release and was made available as an upgrade to existing customers. With new ITIL related features based on customer feedback and attractive 3D charting tools and colourful performance monitoring dashboards, feedback has been very positive.

August 2006

Royal National Theatre, London take on complete suite of helpdesk and asset management products. They join other sitehelpdesk.com Arts customers such as the Royal Shakespeare Company and Mayflower Theatre Trust as well as other media companies like Nickelodeon Children's TV (UK), Universal Music (Australia) and Gray TV in the US.

July 2006

sitehelpdesk.com is selected to provide the ITIL helpdesk to support the introduction of finance systems for the  Ministry of Finance, Government of Bangladesh. The Ministry of Finance is in the process of implementing a financial management project funded by the British government under foreign aid initiatives. Central to this component is the introduction of a helpdesk system to manage the many support calls related to finance systems and hardware assets being introduced across the country.

 
“Excellent software, especially for the money. Just what we needed.”
 Mark Hague, ICT Development Officer
 Community Gateway Association

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