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Help desk software

SMS text messaging integrates with the following help desk programs:


shd


swd


shd-it

SMS Simple Messaging Services provides automatic notification of call assignments direct to the Mobile phone of support personnel on the move.

All our helpdesk products have provision to send an SMS message to the mobile phone of support operators, notifying them when a support request has been assigned to them or when end users have updated their own call tickets.

Each Operator has the option on their helpdesk home page to opt in and out of the service at any time.

In order to provide this service worldwide across the internet, we are affiliated to 2SMS

 

 

sms helpdesk                 2sms link

 

This feature does not incur an extra cost from us but you will need to register with 2SMS.com and pay a minimal charge for the messages you send.

  • There are no set up costs.
  • There are no monthly account maintenance costs.
  • All you pay for are the messages you use.
  • Messages may be purchased in blocks
  • Messages have no expiry date. Once purchased you can use them whenever you want.

2SMS are an established provider of SMS services and will allow you to track and monitor the use of the service and you may also make the facility more widely available from other applications across your network if you wish.

You can register directly with 2SMS to start using their service today.

Contact us for integration instructions

 Absolute Computing Solutions

"An application so good I bought it twice!"

Mark Stroud, VP Operations
Absolute Computing Solutions
 

 

sms

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