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Help desk software EMLmonitor integrates with the following help desk programs: Internal user support for any support service. External Customer Support and Account Management. ITIL Featured IT Service Management Support.	Provides Incoming email integration with any POP3 or IMAP enabled mail system – MS Exchange, Lotus Notes, Internet Email etc. Note: Our help desk products do not require EMLmonitor for outgoing email notifications to end users, customers, support operators or managers. That is managed within the core helpdesks using the SMTP service (local or remote). Outgoing SMS notifications are also available via collaboration with an online messaging provider. Click here for more information on Simple Messaging Service Integration. There are two interfaces to EMLmonitor : Manually using the Check Email option under Call Manager and then selecting incoming emails for conversion to tickets. Running EMLmonitor automated process as a service which will pick up all incoming emails sent to a predetermined email address and convert them to call tickets (or Events on existing call tickets). The two methods may be run in parallel and logs are kept of all incoming emails so that manual attempts to convert the same email again will result in the associated call ticket being opened instead. EMLmonitor Features Automatically or manually create call tickets from new emails that arrive into the POP3 / IMAP mail box. Automatically add emailed replies back from End Users or Customers to the current call ticket as an Event. Automatically add all email attachments to the Call ticket. Supports SSL (Secure Sockets Layer) connections Automatic call assignment. Optionally send an email reply to End User/Customer with your message and their new call ticket id. Ignores SPAM messages and does not convert them to tickets. Ignore specified email subjects such as 'auto replies' and 'unavailable' messages. Multiple installations to monitor different mail boxes available at no extra charge.	"Our end users couldn't have asked for a much more easier to use help desk" Garry Musselman Wilson Area School District Click a screen image below for more detail. Email Monitoring EMLmonitor
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advanced help desk software innovation home | site map | about us

Help desk software

EMLmonitor integrates with the following help desk programs:

Provides Incoming email integration with any POP3 or IMAP enabled mail system – MS Exchange, Lotus Notes, Internet Email etc.

Note: Our help desk products do not require EMLmonitor for outgoing email notifications to end users, customers, support operators or managers. That is managed within the core helpdesks using the SMTP service (local or remote).

Outgoing SMS notifications are also available via collaboration with an online messaging provider. Click here for more information on Simple Messaging Service Integration.

There are two interfaces to EMLmonitor :

Manually using the Check Email option under Call Manager and then selecting incoming emails for conversion to tickets.
Running EMLmonitor automated process as a service which will pick up all incoming emails sent to a predetermined email address and convert them to call tickets (or Events on existing call tickets).

The two methods may be run in parallel and logs are kept of all incoming emails so that manual attempts to convert the same email again will result in the associated call ticket being opened instead.

EMLmonitor Features

Automatically or manually create call tickets from new emails that arrive into the POP3 / IMAP mail box.
Automatically add emailed replies back from End Users or Customers to the current call ticket as an Event.
Automatically add all email attachments to the Call ticket.
Supports SSL (Secure Sockets Layer) connections
Automatic call assignment.
Optionally send an email reply to End User/Customer with your message and their new call ticket id.
Ignores SPAM messages and does not convert them to tickets.
Ignore specified email subjects such as 'auto replies' and 'unavailable' messages.
Multiple installations to monitor different mail boxes available at no extra charge.

"Our end users couldn't have asked for a much more easier to use help desk"

Garry Musselman
Wilson Area School District

Click a screen image below for more detail.

Email Monitoring

EMLmonitor

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