Help desk software
Click a help desk software product name below for more information:
Telephony Integration for caller monitoring
Fully integrate with Microsoft platforms for a 100% web based Microsoft help desk software solution.
We deliver fast, efficient and highly intuitive web based help desk software applications that are designed for their specific function yet easily configurable to fit the way you work.
Direct web updates on tickets and two way email tracking ensures all communications are maintained in the help desk.
The features, fonts, colour schemes and terminology are easily configured from the Administration menu for seamless integration with your existing Intranet or Corporate web site. Many optional features are available for first class support of your customers or end users. For the more adventurous, Shared Open Source Code* ensures ultimate flexibility of design and gives you peace of mind without the need for the protection of ESCROW agreements.
Built on Active Server Pages (ASP) for security and ease of modification. Web pages are designed for maximum efficiency and minimum impact on existing resources. TCP/IP browser network access, HTTP traffic and web page caching for the most efficient use of network resources. Engineered for fast browser response even via 56K modem dial up and wireless handheld devices.
Microsoft Server Platform
Internal Users or external Customers require a web browser that supports java and frames such as Netscape or Microsoft Internet Explorer. No specific client side installations are required. Just provide them with the URL (web address) or a link from your Intranet or web site to the User/Customer pages which incorporate Call logging, Tracking, Call updating, FAQ's and other optional pages and features.
Support Operators require the URL to the main help desk program we recommend Internet Explorer or any browser/PDA/ smart phone to review and update their assigned call tickets and carry out other important functions on the move.
Backend Database Options
Helpdesk Software installation to either Microsoft Access 2000 database back end (installation of MS Access is not required) or direct to Microsoft SQL Server (all versions including MSDE and Express). There is no additional charge dependant on the back end database. Contact us after initial install for our specific upsizing instructions if you want to move from Access to SQL Server.
WMImonitor requires Microsoft SQL Server as the back end database and fully integartes with the service desk.
We also have options to integrate with MS SMS / SCCM and other leading inventory mangement applications such as Centennial Discovery. At no extra charge!. These integrations make the PC and Server data available from within a call ticket by direct ODBC connections to the third party asset database. Providing up to date information about hardware configuration including installed software and change history. Highlighting such issues as disk space shortages and configuration changes planned or unplanned. The support desk will not even be aware that they have connected to the external inventory database as the interface is seemlessly integrated with the helpdesk.
*Shared Open Source Definition
Shared Open Source allows viewing and modification of web pages used in the application subject to the End User License agreement (EULA). Source code is only made available to license customers after purchase. It is not free software and does not transfer rights of ownership.
Standish Group found that open source has resulted in savings of about $60 billion per year to consumers.
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