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Help desk software Click a help desk software product name below for more information: Internal user support for any support service. External Customer Support and Account Management. ITIL Featured IT Service Management Support. Email monitoring with automated ticket generation. Enhanced Service Level Agreement monitoring Hardware and software Inventory monitoring. Telephony Integration for caller monitoring Fully integrate with Microsoft platforms for a 100% web based Microsoft help desk software solution.	We deliver fast, efficient and highly intuitive web based help desk software applications that are designed for their specific function yet easily configurable to fit the way you work. Direct web updates on tickets and two way email tracking ensures all communications are maintained in the help desk. Configuration The features, fonts, colour schemes and terminology are easily configured from the Administration menu for seamless integration with your existing Intranet or Corporate web site. Many optional features are available for first class support of your customers or end users. For the more adventurous, Shared Open Source Code* ensures ultimate flexibility of design and gives you peace of mind without the need for ESCROW agreements. Technology Built on Active Server Pages (ASP) for security and ease of modification. Web pages are designed for maximum efficiency and minimum impact on existing resources. TCP/IP browser network access, HTTP traffic and web page caching for the most efficient use of network resources. Engineered for fast browser response even via 56K modem dial up and wireless handheld devices. Server Platform Any Microsoft Operating System (except XP Home and Vista Home Basic editions which do not support IIS) Microsoft Internet Information Server (IIS) Processor PIII + Intel 600Mhz + Memory : 256MB Ram + HardDisk : Initial install 30MB free space. Allow 2Gb for growth Runs on Virtual Servers and with Terminal Services Client Computers Internal Users or external Customers require a web browser that supports java and frames such as Netscape or Microsoft Internet Explorer. No specific client side installations are required. Just provide them with the URL (web address) or a link from your Intranet or web site to the User/Customer pages which incorporate Call logging, Tracking, Call updating, FAQ's and other optional pages and features. Support Operators require the URL to the main help desk program using Internet Explorer version 4 or higher (or Mozilla Firefox with Internet Explorer plug-in) for full functionality or any browser/PDA to review and update their assigned call tickets. Backend Database Options Helpdesk Software comes with a Microsoft Access 2000 database back end which is upgradeable to Microsoft SQL Server (including MSDE). There is no additional charge. Contact us after initial install for our specific upsizing instructions. WMImonitor requires Microsoft SQL Server *Shared Open Source Definition Shared Open Source allows viewing and modification of web pages used in the application subject to the End User License agreement (EULA). Source code is only made available to license customers after purchase. It is not free software and does not transfer rights of ownership. Standish Group found that open source has resulted in savings of about $60 billion per year to consumers.	Additional Resources Product Information Sheet Feature Comparisons Topology Diagram PDA / Blackberry Interface SMS Text Messaging
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advanced help desk software innovation home | site map | about us

Help desk software

Click a help desk software product name below for more information:

Telephony Integration for caller monitoring

Fully integrate with Microsoft platforms for a 100% web based Microsoft help desk software solution.

We deliver fast, efficient and highly intuitive web based help desk software applications that are designed for their specific function yet easily configurable to fit the way you work.

Direct web updates on tickets and two way email tracking ensures all communications are maintained in the help desk.

Configuration

The features, fonts, colour schemes and terminology are easily configured from the Administration menu for seamless integration with your existing Intranet or Corporate web site. Many optional features are available for first class support of your customers or end users. For the more adventurous, Shared Open Source Code* ensures ultimate flexibility of design and gives you peace of mind without the need for ESCROW agreements.

Technology

Built on Active Server Pages (ASP) for security and ease of modification. Web pages are designed for maximum efficiency and minimum impact on existing resources. TCP/IP browser network access, HTTP traffic and web page caching for the most efficient use of network resources. Engineered for fast browser response even via 56K modem dial up and wireless handheld devices.

Server Platform

Any Microsoft Operating System (except XP Home and Vista Home Basic editions which do not support IIS)
Microsoft Internet Information Server (IIS)
Processor PIII + Intel 600Mhz +
Memory : 256MB Ram +
HardDisk : Initial install 30MB free space. Allow 2Gb for growth
Runs on Virtual Servers and with Terminal Services

Client Computers

Internal Users or external Customers require a web browser that supports java and frames such as Netscape or Microsoft Internet Explorer. No specific client side installations are required. Just provide them with the URL (web address) or a link from your Intranet or web site to the User/Customer pages which incorporate Call logging, Tracking, Call updating, FAQ's and other optional pages and features.

Support Operators require the URL to the main help desk program using Internet Explorer version 4 or higher (or Mozilla Firefox with Internet Explorer plug-in) for full functionality or any browser/PDA to review and update their assigned call tickets.

Backend Database Options

Helpdesk Software comes with a Microsoft Access 2000 database back end which is upgradeable to Microsoft SQL Server (including MSDE). There is no additional charge. Contact us after initial install for our specific upsizing instructions.

WMImonitor requires Microsoft SQL Server

*Shared Open Source Definition

Shared Open Source allows viewing and modification of web pages used in the application subject to the End User License agreement (EULA). Source code is only made available to license customers after purchase. It is not free software and does not transfer rights of ownership.

Standish Group found that open source has resulted in savings of about $60 billion per year to consumers.

Additional Resources

Product Information Sheet

Feature Comparisons

Topology Diagram

PDA / Blackberry Interface

SMS Text Messaging

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