ITIL IT Service Management, Help Desk Software and Customer Support solutions.

site map | news | about us

Help Desk software

Click on a product name to review the features:

Internal Help Desk Software for any Support Service.

Online Customer Service desk, Support and Management.

ITIL Featured IT Service Management and Support.

Hardware and Software Inventory monitoring.

Breaking News:

New software releases to be announced at Service Desk show 2013 ( SITS13 )

If you provide any kind of internal support and help desk service. Including IT Service Management services requiring IT helpdesk and inventory management software. Or if you want to enhance your web site with online customer services and a web based support help desk. Then you have come to the right place and we have the software to meet your requirements.

The software you choose is key to customer satisfaction, business or department reputation, overhead cost control and product or service lifespan.

Technological Advantages of Our Help Desks.

Our software is 100% web browser based. Shared open source software code. It is scalable and simple to deploy, requiring no desk top client installs and only a small amount of existing server resource. Connect from any computer or web enabled device.

We also provide Online Cloud Hosted Software as a Service (SaaS) options for both our helpdesk software and our PC auditing software. To get you started right away with minimal committed investment.

Applications are simple to configure and require little or no expenditure on training and consultancy. You can easily re-brand our software products to match your own Intranet or web site themes.

The right IT Help Desk Software Solution For You.

We incorporate the Information Technology Infrastructure Library (ITIL) recommendations in a practical and effective manner.

Whether you are a small business or multinational corporation.

Our software will consolidate your support requests.
Improve efficiency and reduce costs.
To ensure your long term business success.

Why Us.

We have hundreds of help desk installations world wide supporting hundreds of thousands of their customers or employees. Our own customer testimonials speak for themselves and reference sites are available on request.

As one of the first genuine web based helpdesk software solutions to market. We have the longest customer experiences feeding back into design and development.

100% web browser based. No web 'enabling' with front ends to legacy client server applications.
One of the Best price - functionality ratios in the industry.
Special discounts for Education and other Not for Profit sectors.
Continual enhancements based on customer feedback.
No ESCROW required.
Financially secure with no external interests or borrowing.

Try before you buy.

Download a FREE TRIAL or email a sales representative for a demonstration or to discuss your requirements. We are always here to help.

customer testimonials

Features:

Combine service requests from web, email and phone.

100% web browser

Simple to install, configure and use.

FREE maintenance and support for the first year.

FREE software upgrades.

Open Source code included

Continual development based on customer feedback.

Benefits:

Improve staff efficiency and productivity.

Simple Self Help features.

Fewer interruptions.

Intuitive work flows.

Available anywhere anytime.

Meet unpredictable demands.

Automated notification via email, SMS or desktop.

Maintain full, complete and accurate records.

Online progress and activity reports.

24 hour call logging for accurate statistics.

Template Call ticketing.

Service Level reviews.

Disaster Recovery and ITIL.

SiteHelpDesk ... software out of this world ... that doesn't cost the earth.
It's not just about price. Read our environmental policy

One of the Top 10 best selling support solutions. We distribute 100% web based help desk software and IT Service Management software for comprehensive trouble ticket management. Complimented by service level and inventory management applications. Offices are based in the UK supporting Europe, Far and Middle East and Africa, USA, Australia, New Zealand and others.