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Product
descriptions:
Overview
sitehelpdesk
sitehelpdesk-IT
sitewebdesk
HSImonitor
SLAmonitor
Configurations
Topology
ITSM
/ ITIL
Feature
Summary
Download
free
trial
Pricing
and Purchasing:
Helpdesks
PC
Auditing
Ordering
software
General
Information
About Us
Mission
Testimonials
Channel
Partners
Sales
& Support
Community
Services
Then ask for an upgrade to sitehelpdesk-IT
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 has been specifically
designed to provide the record keeping and tracking requirements for complete control of the IT support function:
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Integration of comprehensive registration and maintenance facilities for all the
infrastructure, systems,
software, equipment, and their users in your organisation
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Registers to meet legal requirements
by
making sure that licensing corresponds to user requirements, avoiding prosecution from unlicensed use.
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Integrates with HSImonitor
for
web browser based Hardware and Software Inventory auditing and configuration
change control. Click
here to review >
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Alternatively Integrates with Microsoft System
Management Server (SMS) or Visionsoft Visual Audit Pro
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Unique business continuity features that conform to
the disaster recovery record keeping requirements of ISO 17799.
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Integrated record keeping with
incident, problem and configuration management backed up with audit,
tracking, service level and process control to help you achieve ITIL and BS15000 click here
for more information >
Follow the review of
sitehelpdesk
features and then scroll down this page for highlights of the additional benefits of
sitehelpdesk-IT.
User Call
Logging and Self Help
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Internal staff may log support calls directly from a link on your Intranet
utilising all the features and tools available in sitehelpdesk
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They may
also be provided with the option to identify the hardware that relates to the call being
logged.
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Hardware search and select on
Host Name, Serial number or Asset number to suit the way you work
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As with sitehelpdesk, the
terminology used in sitehelpdesk-IT
may be changed from one place and all
references on screens and reports change.
Operator
- Hardware, Software, Library and Stock Management Features
Support Operators
may access the hardware records during call resolution to update details, issue
inventory to or from stock, re-allocate, re-locate or register third party support (audit logged
against HW
record and in call Event )
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Maintain HW/SW purchase records and warranties.
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Log and track
hardware faults referred to third parties.
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Audit trail
records show hardware allocation changes and movements - all the Operator
has to do is select the new User or Location from the drop down list.
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Hardware
disposal record keeping features - we do not allow the mysterious deletion of hardware
records.
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Optional free
format entry or drop down selections for Location and HW Models
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Drill down from
HW records for related call history
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Comprehensive
search, sort and reporting on hardware information.
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Maintain
a stock of hardware, manuals, spares, consumables and track all issues and
loans.
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Drill down into
detailed configuration held in the SMS database
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Register of software purchases and license
counts and enquire upon installed software using the HSImonitor
/ SMS / VAP drill down enquiry to obtain list and count of allocated licenses for legal compliance.
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Physical
audits of inventory using integrated bar code/serial number scanning
Network
Management
The
holding of
network infrastructure registers in a central IT application ensures that there
is a single point of reference and that they are continually kept up to
date.
Comprehensive and up to date record
keeping is not only useful for day to day management but critical for a full
recovery from a disaster.
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Maintain IP address ranges and static
IP address allocations
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Floor port patching registers
for voice and data connections
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Backup registers
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Restore registers
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Offsite media archive
registers
Business continuity is as much about managing changes in
personnel as external threats and accidents. Personal record keeping can
be avoided with critical records maintained and shared in sitehelpdesk-IT.
Business
Continuity
System process documentation
and records derived on the fly usually occur after system or network outages and
after disasters strike. This is too late for a business that is serious about
ensuring it's continuity. 
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Maintain
Server recovery details, responsibility, priority and recovery dependencies
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Hold
Key internal DR contact records
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Hold
key external contacts such as 3rd party DR support, utilities (e.g water,
telephone, power), PC hire firms etc
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3rd Party maintenance registers
linked to hardware record and 3rd party call tracking
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Always
available, up to date DR pack report.
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Insurance
valuation asset list for each location.
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Maintenance
Report.
A
DR pack of the critical information is always available and automatically
updated. This may be printed and carried by IT
managers and held off site to provide the vital reference material
required in the event of an emergency.
Now
you have seen the highlights - click
here to download a trial of sitehelpdesk
then email a request for an upgrade to
sitehelpdesk-IT. Also integrates with HSImonitor
to take full control of your IT function ...
Hardware
& Software Inventory
Auditing and change Management
click here to review
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Advanced
web browser
based helpdesks, PC