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sitewebdesk CRM - Customer Support Software Review and Screen Shots
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Product descriptions: Overview sitehelpdesk sitehelpdesk-IT sitewebdesk - CRM and customer support software HSImonitor SLAmonitor EMLmonitor Configurations Topology ITSM / ITIL Feature Summary Download free trial Pricing and Purchasing: Helpdesks PC Auditing Ordering software General Information About Us Mission Testimonials Channel Partners Sales & Support Community Services     CRM software from sitehelpdesk.com -Providers of customer support software solutions to launch your CRM initiative	for 24 x 7 web based sales and customer support services to improve your online services and reduce the burden on your technical and sales resources and call centre. Keep your Customers up to date with product and service issues and latest news and give them a reason to come back to your web site again and again with personalised support responses and related product news. Why pay for expensive WEB developments when a software application exists that can provide the Customer Support and Customer Relationship Management functionality you require. You may run sitewebdesk from your own server or at a suitable ISP. If you require a hosted service on the web then please contact us and we can arrange any level of service and support for your sitewebdesk customer support and service helpdesk site. sitewebdesk may be used  as a telephone support call centre as well as being made accessible over the Internet for customer call logging and support. Your Account Managers will have instant access to their customer details at any time from any where with internet access to help you improve your customer service. Our own customers have reported back that they avoided the need for increasing expensive telephone and call centre resources by introducing the sitewebdesk CRM software. Follow the review of sitehelpdesk features and then review the following additional benefits of the sitewebdesk CRM software. Operator - Customer Account Management Set up a link on your web site for secure access by your customers into your sitewebdesk online support site.  The customer support software is fully configurable and your web developers will have full access to our source code to add logos and images and fully integrate sitewebdesk with your corporate style. simply modify the terminology to suite your customers / clients and your products / services Identify customer hierarchies with Head Office and Branch type relationship links Identify key Contacts and emailed communications and track events. Attach related documentation such as customer service contracts. Manage scheduled task and diarised events SLA profiling, reporting and time / expense and materials billing Asset management features consistent with sitehelpdesk-IT Automated call routing and enquiries Customer Support Site Customers are presented with the latest sales, support or any other information (easily and instantly updated) plus Full call history listings with enquiry drill down to review progress Searchable Frequently Asked Questions database  Call logging facility with call log id response and option to allow attachments Scripted questions based on call types and answers to obtain additional information or provide immediate self help Options to provide other web links to useful resources promotions etc. Option to provide customer feedback form Optional feature to add events and close their own calls. Operator - Customer Call Management Rapid call entry by operators from two way email links or telephone calls received  Rapid customer search and selection and auto population of associated fields when generating a customer support call ticket. Optional New customer and contact entry facility during call ticket entry. Definable fields and Scripting may be applied to prompt the Operator to gather relevant information or promote relevant products or services. All the features of sitehelpdesk are available for Call Management with Knowledge Management, Events, Follow ups, Templates, Attachments etc etc. Now you have seen just some of the features why not click here to download a free trial.
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