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Help desk software

Click a help desk software product name below for more information:





Pre-Sales Support

If you encounter issues installing the software then please check the Installation and Trouble Shooting guides which are available from links in the email you received following download registration. For product configuration questions please use our Frequently Asked Questions.

For other Pre-sales support and general enquires use the
Contact Us page.

Customer Support

Reserved for customers with up to date support contracts.

Customer Login:

Logon ID :   

Password :   

Forgotten your ID or password?

All customers are entitled to one full year free support and maintenance of our products including downloads of all version upgrades.

Registered Customer Support Facilities:

From here you may:

  • Log and track your support calls.
  • Read the FAQ's.
  • Access detailed Technical Documentation.
  • Trial the latest release features on-line.
  • Download your Free Upgrades.
  • View the release notes of enhancements and bug fix reports.
  • Find out about Sales promotions.
  • Tell us about any enhancements planned or that you would like to see included in future releases.

To evaluate the benefits of generating customer leads, sales and on-line product or service support, with the opportunities for ongoing sales from existing customers - contact a sales representative and ask for a demonstration or free trial of SiteWebDesk

Remember that the shared open source code will allow your web developers to fully integrate support into your own web site.

 
"
Using Sitehelpdesk-IT has significantly improved the quality of the support services we give our users. Their approach to our implementation was first rate and support levels and turn around times from Sitehelpdesk have been nothing short of excellent."


James Newport
Head of Desktop Support
HiFX Plc

Further Resources

 

Launch your own online CRM software initiative:

Community pages are an integral part of our product SiteWebDesk™ which may be installed on your WEB site too for your own customer service and support

SiteHelpDesk ... software out of this world ... that doesn't cost the earth.

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