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Help Desk Software Success Stories


As is evident from the many testimonials on our web site, our software is both widely used and warmly appreciated.

Our products are not just for IT departments but span all service departments as well as all industry types. The facts are outlined in case studies kindly submitted by existing customers explaining their experiences of installing, configuring and running the software to manage their support services.

Some have even achieved greatness with Sarbanes-Oxley compliance, Support Service awards and ISO certifications.

Please take a few minutes to look at our customers experiences, their comments concerning how they went about doing their own help desk software reviews and the results they have had with sitehelpdesk.com products. It may help you formulate your own ideas and make decisions on what you want to achieve as measurable benefits from implementation of your new help desk.

Education Establishments

Our helpdesk products are particularly favoured by schools and colleges. Not just because we have one of the best price functionality ratios in the industry but we also offer a further 15% discount to education establishments as well.

"Improves Service Levels..."

Babington Community Technology College pdf

"Visibility of support requests to users..."

Association of Northern Ireland Colleges pdf

"More cost effective than free ware"

Lodge Park Technology College pdf

Local Councils and Public Services

Across the length and breadth of the UK and into Canada, USA and Australia, local authorities are benefiting from our solutions. When budgets are scrutinised a new helpdesk can still be justified as projections will show the full extent of long term savings in the reduction of on-going support costs.

"Significant savings and improvements in efficiency..."

New Forest National Park Authority pdf

"Improvements in response times.."

Surrey Heath Borough Council pdf

"National Computer Centre award for Customer Service with sitehelpdesk..."

Preston City Council  pdf

"Out of the box, it satisfies all our needs..."

Bonita Springs Utilities Inc. pdf

Housing Authorities

Another market sector where sitehelpdesk.com has a long established presence. A lot of new business comes from word of mouth in this arena where a network of associations regularly meet  to communicate and gain best advantage from others experiences. It is this kind of recommendation that is testament to the quality, reliability and over customer satisfaction of our solutions.

"System changes now logged and tracked..."

Wirral Partnership Homes pdf

"Outstanding support issues reduced by 87%..."

Vale Of Aylesbury Housing Trust pdf

Many housing authorities are also registered charities and therefore qualify for the 15% discount on published prices.

IT Support Services Reviews

When IT support is the name of our game then it is no surprise that companies who provide in-house or outsourced IT services choose our products to support their customers either with sitehelpdesk-IT installed on local LANs or via sitewebdesk over the web. covering the full ITIL service delivery model it is a safe bet.

"sitewebdesk powers IT As A Service..."

Eclipse Group Solutions Ltd pdf

Health Services

In all areas of health care both public and private sitehelpdesk.com products help support their IT infrastructure. Supporting IT solutions in health care services is a critical and important mission and many gaining efficiency and cost saving benefits using sitehelpdesk.com products. We have developed interfaces to the Electronic Staff Register (ESR) so key staff information is available at their finger tips when dealing with enquiries from managers or their staff and for recruitment of new personnel.

"Flexible call monitoring 24 x 7 support..."

Kingspath. Kings College Hospital NHS Trust pdf

Help Desk software for any service delivery

Our products are not just about IT support or about specific market sectors. Any organization, department, team or individual providing any type of service to a customer or member of staff is going to benefit from self help, self service, auto assignments, scheduled tasks and the many other benefits of sitehelpdesk.com products.

"Helping departments meet ISO 27001 certification..."

Score Group PLC pdf

"Up and running in one day..."

Paragon Space Development Corporation pdf

" Key to staff performance monitoring..."

Stibbe pdf

"sitehelpdesk manages Sarbanes-Oxley compliance..."

Northstone NI pdf

If you would like more details on the types of customers using our services and the costs and benefits they are achieving then email sales@sitehelpdesk.com for a company and product profile. We will throw in a cost benefit justification to help with your budget proposal and justification of spending now to save in the future.


SiteHelpDesk ... software out of this world ... that doesn't cost the earth.


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