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Enquiries and pre sales support

 

Pre-Sales Support

If you encounter issues installing the software then please check the Installation and Trouble Shooting guides which are available from links in the email you received following download registration. For product configuration questions and other pre sales enquiries please email sales@sitehelpdesk.com .

Customer Support

Reserved for customers with up to date support contracts.

Customer Secure Login:

Logon ID

Password




Have you forgotten your ID or password?

All customers are entitled to one full year free support and maintenance of our products including downloads of all version upgrades.

Registered Customer Support Facilities:

From here you may:

  • Log and track your support calls.
  • Read the FAQ's.
  • Access detailed Technical Documentation.
  • Trial the latest release features on-line.
  • Download your Free Upgrades.
  • View the release notes of enhancements and bug fix reports.
  • Find out about Sales promotions.
  • Tell us about any enhancements planned or that you would like to see included in future releases.

To evaluate the benefits of generating customer leads, sales and on-line product or service support, with the opportunities for ongoing sales from existing customers - contact a sales representative and ask for a demonstration or free trial of sitewebdesk

Remember that the shared open source code will allow your web developers to fully integrate support into your own web site. This doesn't mean out software is free and a license is required to obtain rights to edit source code.

Contact sales@sitehelpdesk.com if you suspect fraudulent use of our software.

Launch your own online CRM software initiative:

Community pages are an integral part of our product SiteWebDesk™ which may be installed on your WEB site too for your own customer service and support

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